Support
Need help with Lifespan? Email us at jarviscompany@mail.grokbot.com and we'll get back to you. Please include the email or Apple ID you sign in with (never your password).
Frequently asked questions
Sign in with the same account, then tap Restore Purchases on the subscription screen, or go to Me → Settings → Restore purchases. Make sure your iPhone is signed in to the Apple Account you used to subscribe.
Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Lifespan → Cancel Subscription. Cancel at least 24 hours before the current period (or free trial) ends to avoid the next charge. You keep access until the period ends. Deleting the app does not cancel a subscription.
Apple handles App Store refunds. Request one at reportaproblem.apple.com.
In the app, go to Me → Settings, scroll to the bottom and tap Delete account. This permanently deletes your account and everything in it and revokes Sign in with Apple. It can't be undone. Deleting your account doesn't cancel an App Store subscription, so cancel that in your Apple ID settings too. If you can't sign in, email us from the address on your account and we'll delete it for you.
No. Lifespan is a diary and coaching tool, not a medical device. Talk to a qualified clinician before changing your diet, exercise or medication.
Check that Lifespan has microphone, camera or photo access in iOS Settings → Lifespan, and that you're online. If it still fails, email us with what you tried.
See also our Privacy Policy and Terms of Use.